Orders sent with an order value greater than $99 will have shipping costs waived*.

* A shipping fee of $100 will be added if your order contains furniture or bulky goods even if the order surpass $99 in value.

For orders less than $99, a shipping fee of $12 will be added.

Delivery Time

Normal delivery time is approximately 5–15 working days if the item purchased is in stock. We reserve the right to cancel a sale if an item is unavailable for any reason. If you order an item that is not in stock, we will notify you with a new delivery time by e-mail or phone.

If there seems to be a delay lengthening the delivery time to longer than the estimate specified in your order confirmation, we will notify you as soon as possible after the delay has come to our attention. We reserve the right to waive all remuneration claims to customers regarding delivery delays.

Note that we cannot make any promises regarding our carriers’ delivery times. When your order leaves our warehouse, the transportation liability passes over to the carrier and we do not make any promises regarding shipping. We reserve the right to exonerate ourselves from any and all compensation claims regarding delays in shipping which have been caused by our suppliers (in the case of a back-order) or our carriers after an order has been dispatched from our warehouse. All shipments are fully insured.

Instructions for receiving goods

When you receive your delivery, it is important to immediately check the products and packaging for any defects or issues. If the packaging appears damaged, please check with the postal/delivery agent and notify the appropriate representatives immediately.

If the product was damaged in transit, it is much easier to make a claim against the shipping company if there is a notice of packaging damage with the delivery service. We must be notified of any shipping damages within a reasonable time. If you have ordered home delivery, it is important that you are at home upon receipt of the goods to inspect the products as described above.

Outside agreements are made at your own risk; these include, but are not limited to agreements with the delivery representative to leave the package at your residence even if you are not available to receive it.

How our items are delivered

Postage service: Used on larger and heavier items. If you live in an apartment, delivery is to your doorway. If you live in a house, delivery is to the property limit (given normal accessibility). Deliveries ordinarily occur on working days between 8am and 5pm; delivery does not include set up or bringing the item inside your residence. The postal service may contact you to book a delivery time. Note that as a recipient you may not be able to fully schedule the delivery interval, as this is controlled by the postal services fixed routes in your area.

Postal Office: Packages weighing less than 20 kg will be delivered to the nearest delivery point if standard shipping is selected. Home delivery may also be possible. Please enter your phone number for SMS notifications, which will typically enable faster processing of your shipment; otherwise, you will receive a notice by mail. Please note that you must pick up your package within 14 days, otherwise the shipment will be returned to us.

For all shipments (except letters), you will receive information via e-mail that includes any tracking details for your shipment. If you have not received a notification within one week of your delivery confirmation, please contact us to avoid the shipment being automatically returned.

Newport will charge a customer fee for cases where letters, parcels or pallets/ larger packages are returned to Newport by the shipping company due to any of the following:

• 1) the buyer/recipient did not collect the shipment from the delivery point;
• 2) the buyer/recipient was not able to be reached by the supplied phone number for delivery notifications;
• 3) the buyer/recipient refused to accept the delivery; or
• 4) the buyer/recipient entered an incorrect name, address, or other contact information. For letters and parcels, the fee is $50. For pallet/larger packages, the fee is $75. The fee is charged to cover the costs of return shipping charged to Newport by the shipping company. These fees may be charged by invoice or may be deducted from the amount to be refunded after the item has arrived back at Newport.